Terms of service
Terms of Service
Last updated: November 2025
Welcome to Cera Domus by The Wax House LLC (“we,” “us,” “our”).
By visiting our site or purchasing from us, you agree to the following Terms of Service (“Terms,” “Agreement”). Please read them carefully before using our website or making a purchase.
1. General Conditions
By using our site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site.
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
2. Online Store Terms
All products and services offered through our Shopify store are subject to availability and may be discontinued at any time.
We reserve the right to limit quantities and update product information, pricing, or availability without notice.
You agree to provide current, complete, and accurate purchase and account information for all orders made at our store.
3. Product Information
We aim to display accurate descriptions and images of our products. However, we cannot guarantee that your device’s display accurately reflects product colors or textures.
All products are for external use only. Please follow all product instructions carefully. Discontinue use if irritation occurs.
4. Pricing and Payments
Prices for our products are subject to change without notice.
We accept major credit cards and payment methods supported through Shopify Payments. All transactions are securely processed through Shopify’s encrypted payment gateway.
5. Shipping
Orders are processed and shipped Monday–Friday (excluding holidays). Shipping times may vary depending on location and carrier delays.
We are not responsible for packages lost, delayed, or damaged during transit, though we’ll assist you in filing a claim with the carrier if needed.
6. Returns & Refunds
Our Return & Refund Policy is incorporated into these Terms and can be reviewed here (add your Shopify Return Policy page link).
7. Intellectual Property
All content on this site — including logos, product names, designs, text, graphics, and photography — is the property of The Wax House LLC / Cera Domus and protected by U.S. and international copyright and trademark laws.
You may not use our branding or materials without prior written consent.
8. User Comments and Feedback
If you send us ideas, suggestions, or feedback, you agree that we may use them without restriction or obligation to compensate you. We reserve the right to monitor, edit, or remove content we determine to be unlawful, offensive, or otherwise inappropriate.
9. Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, or error-free.
In no case shall The Wax House LLC, its owners, affiliates, or employees be liable for any injury, loss, claim, or damages of any kind arising from your use of the website or products.
All products are used at your own risk. Please perform a patch test before use.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting on our website.
It is your responsibility to review this page periodically for updates.
12. Contact Information
Questions about the Terms of Service should be sent to:
📧 waxhousestaff@gmail.com
📍 The Wax House LLC – Nashville, TN